Frequently Asked Questions
Other tools sit outside your daily flow. Chaser lives in Slack, making task tracking easy for your team and giving you a clear view of what’s due, what’s late, and what needs attention.
Product Overview
What is Chaser?
Chaser transforms Slack from a communication tool into a place where work actually gets done. Track tasks, get automated follow-ups, and give everyone visibility—all without leaving Slack. No new tools. No training. Just progress.
What kind of work can I manage in Chaser?
Everything from personal to-dos to multi-team projects and client deliverables:
Project Management
Plan and run entire projects. Each Slack channel acts as a project board: create tasks, assign owners and deadlines, reuse checklist templates for repeatable work, and track progress through dashboards, status reports, and calendar views.
Team Task Management
Assign and track work across any or all Slack channels. Team leads see what's in progress, what's overdue, and what's falling through the cracks — without status meetings.
Cross-Functional Work
When work spans teams or departments, everyone stays aligned and accountable without adding another tool to the mix.
Client Work, Partners & Vendors
Manage deliverables, handoffs, and vendor workflows in shared Slack Connect channels. Follow-ups are automated, and your external collaborators never have to adopt a new tool — their seats are free.
Recurring Operations
Daily standups, onboarding checklists, weekly reports, async approvals — repeating tasks and reusable checklists keep your recurring processes running automatically.
Whatever your team works on: if they're in Slack, you can manage it in Chaser.
What are Chaser’s top features?
Check out Chaser’s top features on the Features Page.
Comparisons & Compatibility
How is Chaser different from Monday, Asana, or ClickUp?
Chaser provides the same core project management capabilities — projects, recurring tasks, templates (we call them Checklists), dashboards, reporting, calendar views, automations, and an open API — but delivers them inside Slack instead of a separate app your team has to remember to open.
Traditional PM tools fail most often at adoption: boards and dashboards are only accurate if everyone logs in and updates them. Chaser removes that risk since tasks get created in the conversation where work is discussed, follow-ups run automatically, and reporting stays current without anyone changing how they work.
How is Chaser different from Slack Lists?
Slack Lists is closer to a shared spreadsheet than a project management tool:
- It's a table of items that lives outside the conversation and has to be updated by hand.
- It doesn't follow up automatically to make sure tasks get done.
Chaser is a full project management system that runs inside the conversation:
- Tasks are created, assigned, and completed right in Slack — no separate list to keep updated by hand.
- Automatic follow-ups remind assignees until the work is done, and status reports post to each channel on a schedule.
- Recurring tasks ("Update HubSpot every Friday"), reusable checklists, and group assignments ("Everyone in #general sign the new vacation policy") handle repeatable and team-wide work.
- Everyone gets a personal task list in Slack, and managers get dashboards and reports that roll up everything across teams and projects.
- It connects to the rest of your stack — create tasks automatically via Zapier, webhooks, the open API, or AI agents like Claude and ChatGPT (MCP).
Can I use Chaser if my team already uses another project management tool?
Yes. Chaser works alongside any other tools your team uses, and task import and export make it easy to bring existing work in — or move tasks between tools — whenever you need.
Some teams find Chaser replaces their previous project management tool entirely and some prefer to keep both. Either way, there's no need to switch all at once.
Core Functionality
How does Chaser handle reminders and follow-ups?
Chaser automatically follows up based on context. When a task is due, it sends a reminder in the Slack thread. If the assignee hasn’t acknowledged the task, Chaser nudges them privately so nothing gets missed.
Can I assign tasks to multiple people?
Yes. You can assign a task to multiple individuals, a group, or everyone in the channel using @channel. Chaser tracks who’s completed it—and follows up with anyone who hasn’t.
Can I assign tasks to people outside my company on another Slack Workspace?
Yes. Chaser works across workspaces through Slack Connect, so clients, partners, and vendors can get tasks without adopting a new tool. People from other workspaces never need a paid seat.
Is there a dashboard where I can view all tasks?
Yes. The Chaser Dashboard gives you a real-time view of task progress—without disrupting your team’s workflow. Your team keeps working in Slack as usual, and the dashboard stays up to date automatically.
Can I automate task creation in Slack?
Yes. You can use Zapier or webhooks to create tasks automatically. Here’s how.
Can I set custom statuses?
Yes. Set up the custom statuses your team works with — "In Review," "Blocked," "Approved," whatever your process requires — and filter your dashboard and reports by status to see exactly where work stands.
You can also add Tags to organize tasks by priority, project, or anything else.
Can I create subtasks?
Yes. Create subtasks right inside a task's Slack thread. They stay grouped with the parent task in Slack, in reports, and on the web dashboard, so multi-step deliverables are easy to manage as one set.
For larger projects, a dedicated Slack channel acts as the project board, with threads as task groups inside it.
Can I set up dependencies between tasks?
You can link any task to another the same way you'd link to a Slack message, and group related tasks in one thread so the sequence stays obvious at a glance.
Setup & Integrations
Does Chaser require any setup?
Simply add Chaser to Slack and you can instantly start creating tasks.
No one needs to sign up and no training is required. Chaser will explain itself to anyone that gets a task!
Will my team need to make accounts?
Nope! Chaser uses your existing Slack accounts.
Do I need to get Chaser for everyone in my Slack workspace?
No. On Choose Seats, you pick exactly who gets Chaser and pay only for them. Full Workspace covers everyone at a lower per-seat price.
What integrations are available?
Chaser integrates with Google Calendar, Google Sheets, Zapier (6,000+ apps), AI agents like Claude and ChatGPT via MCP, and browser extensions for Chrome and Edge. For everything else, there's a full API and incoming webhooks, so any tool can create, update, or report on tasks automatically. See all integrations →
Does Chaser work with AI agents like ChatGPT and Claude?
Yes. Chaser has a native MCP integration, so AI agents like Claude and ChatGPT can create and assign tasks, check status, and run reports in Chaser. It also connects to 6,000+ tools through Zapier, plus webhooks and an open API for custom workflows.
Pricing & Plans
How much does Chaser cost?
Choose Seats: $16 per seat per month on monthly billing, or $11 per seat per month on annual billing. Any number of seats.
Full Workspace: $7 per seat per month, annual billing only. Includes a seat for every Member and Multi-Channel Guest in your Slack workspace.
Single-Channel Guests and External Connections are free on every plan. All prices in USD.
Is there a difference in the features available on each plan?
No. Both plans include every feature. Choose Seats lets you pick who gets Chaser. Full Workspace gives everyone a seat at a lower price. Nothing is gated behind a higher tier.
Do I have to pay for every Slack user in my workspace?
No. On Choose Seats, you pick exactly who gets Chaser and pay only for them. Full Workspace covers everyone at a lower per-seat price. Single-Channel Guests and External Connections are free on either plan.
Who needs a paid seat?
Anyone who assigns a task or gets assigned one needs a paid seat, as long as they're a Member or Multi-Channel Guest of your workspace. Both sides count: the person handing out the task and the person doing it. Single-Channel Guests and External Connections never need a seat, even when tasks are assigned to them.
On Choose Seats, you pick which Members and Multi-Channel Guests get a seat. On Full Workspace, all of them have one.
Do I have to pay for Slack Connect or external users?
No. People from other companies in your Slack Connect channels (External Connections) use Chaser free. You can assign them tasks and they get reminders and every other Chaser feature. They can't create tasks, and they only see tasks in the channels they share with you.
Do I have to pay for guest users?
Single-Channel Guests are free and work the same way as External Connections: you can assign them tasks, they get reminders, they can't create tasks, and they only see tasks in their channel.
Multi-Channel Guests need a paid seat. We follow Slack's own billing model, which treats Multi-Channel Guests the same as Members.
Is there a discount for buying seats for the whole workspace?
Yes. Full Workspace is $7 per seat on annual billing, compared to $11 per seat on Choose Seats annual. You buy a seat for every Member and Multi-Channel Guest in your workspace, so it works out cheaper once about two thirds of them need Chaser.
Do you offer discounts for larger teams?
Yes. Teams with 50 or more seats are usually eligible for a volume discount. Email support@trychaser.com with your team size and we'll send you pricing.
What if I add people during the year on annual billing?
You only pay more if your total seat count grows. Adding some people and removing others in the same stretch nets out, and swapping one person for another costs nothing on either plan.
Choose Seats: you're billed for the seats you bought, not the people in them. Move a seat from one person to another as often as you like. If you need more seats than you bought, the extra seats are prorated for the months left in your term. Example: one seat added with six months left is $66.
Full Workspace: your seat count is your workspace size, so your bill tracks it. Someone leaves and someone joins, nothing changes. Your workspace grows, the new seats are prorated for the rest of your term and billed when they join.
What happens if someone leaves the company?
Their seat is yours to give to someone else at no cost. On Choose Seats, reassign it whenever you're ready. On Full Workspace, one person leaving and another joining leaves your bill exactly where it was. You're only ever charged when your total seat count grows.
What's included in the free trial?
Every feature, unlimited seats, 14 days. No credit card needed.
Are there discounts for registered non-profits?
Yes. Registered non-profits get 50% off Chaser for life. Email support@trychaser.com to set it up.
Privacy & Permissions
Who can see my tasks?
Chaser automatically limits visibility based on where the task is created. People can only see tasks if they are in the channel/conversation where it was made (including in the dashboard). This way you don’t have to worry about manually controlling access.
Can I create tasks privately for myself?
Yes.
We encourage you to create tasks for yourself in channels so that others can get visibility, but if you need to keep a task private you can create it in your Direct Messages with yourself or in a private channel just for you.
Does Chaser store my Slack messages?
No. Chaser never stores your Slack messages. It uses Slack's own authentication — no new logins or passwords — and is SOC 2 Type 2 compliant.
Support
How can I contact support?
Schedule a free demo:
https://www.trychaser.com/demo
Contact us:
support@trychaser.com
Empower your team to work smarter in Slack
